People & Talent
Talent Acquisition · People Operations · Employee Onboarding · Workforce Operations · Training & Development
HUMAN RESOURCES · WORKFORCE · OPERATIONS
People-centered.
Process-driven.
Experienced HR, talent, workforce, and operations professional skilled in coordinating people, processes, systems, and high-volume workflows.
I help organizations build stronger teams, improve workflows, maintain accurate information, and execute operational priorities.
MY PROFESSIONAL APPROACH
PeopleProcessTechnologyExecution
Open to remote, select hybrid, and international opportunities
01 / ABOUT
Connecting people and operations throughout my career.
I’m an operations and people-focused professional with extensive experience across Talent Acquisition, HR Operations, Workforce Operations, healthcare operations, training, quality assurance, reporting, and process improvement.
Throughout my career, I’ve built a reputation for bringing structure to complex workflows, keeping people and processes organized, and identifying better ways to get work done. My experience includes managing full-cycle recruiting, supporting employee lifecycle processes, developing talent pipelines, coordinating workforce operations, creating Excel trackers and dashboards, monitoring performance and KPIs, maintaining accurate records, training employees, and improving operational processes.
I’m especially skilled at managing multiple priorities in fast-paced and remote environments while maintaining accuracy, confidentiality, and consistent communication with employees, candidates, leaders, clients, and cross-functional partners.
My approach is simple: understand the goal, organize the process, use data to identify what needs attention, and create practical solutions that make the work more efficient and easier to manage.
Operations
Workflow Coordination · Process Improvement · Project Coordination · Documentation · Quality Assurance
Data & Reporting
Excel Trackers · Dashboards · Pivot Tables · KPI Monitoring · Recurring Reports · Data Accuracy
Systems & Tools
ATS & HR Systems · Teamtailor · Oracle Taleo · iCIMS · Microsoft Excel · Microsoft Office
02 / EXPERTISE
Four connected pillars.
One operational mindset.
Human Resources
HR operations · Employee support · Onboarding · Workforce coordination · Documentation · Employee experience · Confidential information · Process compliance
Talent Acquisition
Full-cycle recruiting · Candidate sourcing · Boolean search · Structured interviewing · Hiring manager partnership · Requisition and pipeline management · Candidate experience
Operations
Workflow coordination · Process improvement · Data accuracy · Reporting · Escalation management · Cross-functional coordination · High-volume operational support
Training & Quality
New-hire training · Instructor-led learning · Coaching · Quality assurance · Performance feedback · Knowledge gap analysis · Employee readiness
03 / EXPERIENCE
A career built around workforce performance.
Recruiting, operations, training, and quality experience that connects naturally around people, processes, systems, and execution.
DEC 2025 — JUN 2026
ADAPTHEALTH VIA RANDSTAD · REMOTE · CONTRACT
Training Instructor – Workforce Performance & Operations
- Advised enterprise clients on workforce readiness, employee performance, organizational effectiveness, and HR technology adoption in large-scale implementation environments.
- Partnered with business leaders and operational stakeholders to identify workforce capability gaps, performance risks, employee-readiness concerns, and organizational barriers affecting business and implementation outcomes.
- Provided consultation on policy implementation, performance management, workforce effectiveness, employee readiness, and organizational risk during periods of significant operational change.
- Conducted root-cause analysis using workforce analytics, quality trends, compliance findings, service levels, and operational performance data to identify workforce and employee-experience improvement opportunities.
- Developed workforce strategies, communication plans, performance-support resources, SOPs, and change-adoption solutions supporting employee populations of 250–300.
- Developed leadership resources, process documentation, and knowledge-management solutions that improved process consistency, compliance, employee capability, and operational execution.
- Monitored workforce KPIs, quality metrics, service levels, training performance, and operational risk indicators, translating findings into recommendations for business and HR leadership.
- Supported HR technology adoption through Cornerstone LMS administration, workforce reporting, compliance tracking, training delivery, and implementation governance.
MAY 2022 — DEC 2025
USG CORPORATION VIA LASALLE NETWORK
Lead Talent Acquisition
- Led full-cycle talent acquisition across corporate, technical, engineering, manufacturing, finance, HR, operations, and skilled-trades functions while supporting workforce needs for three manufacturing plants.
- Served as a strategic recruiting partner to hiring managers, plant leaders, and business stakeholders, advising on workforce priorities, talent availability, selection strategies, hiring risks, and changing organizational needs.
- Managed 30–40 concurrent requisitions in a high-volume, multi-site environment while maintaining an approximate time-to-fill of 7–10 days.
- Assisted with the implementation and rollout of a global recruiting initiative, supporting process adoption, stakeholder communication, workflow alignment, and operational readiness.
- Established and maintained professional networks, sourcing channels, and candidate pipelines to meet immediate staffing requirements and anticipated workforce demand.
- Used recruiting analytics, pipeline data, service levels, and hiring trends to identify gaps, remove bottlenecks, refine sourcing strategies, and provide actionable recommendations to leadership.
- Led weekly meetings with each manufacturing plant and participated in biweekly client meetings focused on staffing needs, business objectives, performance, training goals, recruiting initiatives, and issue resolution.
- Contributed to a 57% improvement in retention by strengthening hiring alignment, candidate selection, stakeholder communication, and recruiting-process consistency.
APR 2022 — OCT 2025
RANDSTAD USA
Workforce Operations Specialist
- Supported HR operations, workforce planning, talent acquisition, onboarding, staffing strategy, workforce reporting, and employee-transition initiatives across major enterprise client accounts.
- Partnered with business leaders to assess staffing requirements, workforce coverage, employee readiness, onboarding needs, and evolving operational workforce demands.
- Managed full-cycle recruiting and onboarding activities, including sourcing, candidate screening, interviews, employee documentation, onboarding coordination, and workforce reporting.
- Developed standardized HR processes, onboarding documentation, and workforce resources to improve consistency, employee readiness, and operational execution.
- Monitored staffing levels, workforce trends, service levels, and operational performance metrics to support workforce-planning and staffing decisions.
- Supported high-volume workforce operations and employee processing for more than 60 people daily while maintaining documentation accuracy and organized workflow progression.
- Participated in biweekly client meetings focused on business needs, workforce objectives, performance, training goals, operational initiatives, and issue resolution.
JAN — APR 2022
GLORY BRANDS LLC · STARTUP
HR Manager
- Directed the full scope of HR operations for a growing startup, supporting approximately 25 employees and partnering directly with owners and leadership on workforce priorities.
- Built and strengthened foundational HR processes, policies, procedures, documentation, and systems to support organizational growth, compliance, and a consistent employee experience.
- Managed recruiting and onboarding activities, including workforce planning, candidate selection, interview coordination, hiring, employee documentation, and new-hire integration.
- Advised leaders on employee relations, performance management, workforce concerns, policy application, and sensitive personnel matters.
- Supported payroll administration, employee-record management, and HR compliance while maintaining accurate and confidential workforce information.
- Developed and reinforced process and training requirements to improve accountability, policy adherence, management consistency, and employee readiness.
- Identified workflow gaps and implemented practical HR-process improvements that strengthened operational efficiency and day-to-day workforce support.
SEP 2021 — JAN 2022
VSP
Claims Representative
- Investigated insurance claims by gathering and reviewing police reports, medical records, witness statements, and other supporting documentation to verify facts.
- Analyzed policy guidelines and claim details to determine coverage, assess liability, and support accurate claim decisions.
- Maintained comprehensive claim notes, tracked case progress, and updated records within the claims-management system.
- Ensured claims were processed in accordance with state regulations, industry standards, and internal company policies.
- Processed an average of 60–75 insurance claims daily while maintaining high standards for documentation and data accuracy.
- Achieved a 97–98% accuracy rate in claims processing and data entry.
AUG 2010 — OCT 2018
FMTU CARE CORP · NONPROFIT STARTUP
Senior HR Consultant
- Provided strategic HR consulting and operational support within a nonprofit startup, supporting approximately 140 employees across five departments.
- Partnered with leadership to assess workforce needs, staffing priorities, organizational goals, employee performance, and evolving operational requirements.
- Managed full-cycle recruiting across HR, IT, finance, marketing, executive, production, and customer-service functions while developing sourcing channels, professional networks, and candidate pipelines.
- Supported workforce planning and employee-lifecycle operations, including onboarding, training, employee relations, payroll coordination, performance management, policies, procedures, and HR administration.
- Developed standardized HR processes, employee and management training, operating procedures, and workforce documentation to strengthen consistency, compliance, and organizational readiness.
- Created and maintained Excel trackers, dashboards, KPI reports, and recurring workforce reports to monitor performance, productivity, staffing activity, and organizational progress.
- Coordinated HR and operational projects by managing priorities, timelines, documentation requirements, internal stakeholders, and external-vendor communication.
- Identified workflow gaps and implemented process improvements that increased efficiency, strengthened documentation accuracy, and supported the organization’s changing needs.
04 / HOW I CREATE VALUE
Structure that helps people and work move forward.
People
Supporting candidates, employees, managers, clients, and stakeholders throughout critical workforce processes.
Process
Creating structure, maintaining documentation, coordinating workflows, and identifying opportunities for improvement.
Performance
Supporting employee readiness through training, quality monitoring, coaching, and actionable feedback.
Operations
Managing competing priorities, maintaining accurate information, resolving issues, and keeping workflows moving.
Human Resources+Talent Acquisition+Workforce Operations+Training & QualityPEOPLE & OPERATIONS EXPERTISE
05 / ACCOMPLISHMENTS & RECOGNITION
Measured results. Trusted performance.
Recognition earned through consistent execution, strong partnerships, and measurable workforce and talent outcomes.
Top Performer
Recognized as a top performer within a six-person training team and trusted to train both employees and leadership.
Performance & Team-Building Recognition
Received special recognition from USG for excellent performance and team building, including a surprise mailed gift, gift cards, company merchandise, and additional paid time off.
High-Volume Operational Delivery
Successfully supported workforce processing for more than 60 people daily while maintaining accurate documentation, responsive communication, and organized workflow progression.
Leadership & Employee Development
Led structured learning for employee cohorts of up to 32 and leadership cohorts of six, using coaching and quality data to strengthen readiness and performance.
06 / CAPABILITY IN PRACTICE
Sample business projects.
These simulated projects demonstrate how I organize information, design workflows, and support operational decisions. They are not employer accomplishments.
07 / TECHNOLOGY
Systems that support the work.
Technology is most valuable when it creates visibility, consistency, and a better experience for the people using it.
HR Technology, HRIS & Service Delivery
Workday · SAP · Oracle · UKG Pro · ADP · PeopleSoft · Paylocity · ServiceNow · Genesys Cloud · iCIMS · Teamtailor · Oracle Taleo · LinkedIn Recruiter
Learning, Development & Analytics
KPI Reporting · Power BI · Workforce Analytics · PureCloud Performance Dashboards · Allegiance · Microsoft Excel · Excel Trackers · Dashboards · Pivot Tables
Collaboration & Enterprise Systems
Microsoft 365 · Microsoft Office · Microsoft Teams · SharePoint · Google Workspace · Slack · Zendesk · Zoom Workplace · Cisco Webex · Brightree
Sourcing & Talent Engagement
Boolean Search · Job Boards · Social Media Recruiting · Direct Outreach
08 / CREDENTIALS
Professional certifications.
AIRS
Certified Technical Recruiter
CTR
AIRS
Certified Professional Recruiter
CPR
09 / OPPORTUNITIES OF INTEREST
Where people, processes, systems, and execution intersect.
People Operations
HR Operations · People Operations · Employee Experience · Onboarding · HR Coordination
Talent Operations
Talent Acquisition · Recruiting Operations · Recruiting Coordination · Talent Operations
Workforce Operations
Workforce Coordination · Staffing Operations · Vendor and Contractor Operations
Business Operations
Operations · Program Operations · Implementation · Process Improvement · Quality Assurance · Training Operations
Open to remote, select hybrid, and international opportunities.
10 / LET'S CONNECT
Let’s strengthen the way people and operations work together.
I’m interested in connecting with organizations seeking experienced professionals who can strengthen people operations, workforce processes, talent programs, training, and operational execution.
South Carolina · Remote-ready · Open to international opportunities